*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
--black:#06060A;--bk2:#0c0c12;--bk3:#121218;
--white:#fff;--w70:rgba(255,255,255,.65);--w50:rgba(255,255,255,.42);--w30:rgba(255,255,255,.22);--w15:rgba(255,255,255,.11);--w08:rgba(255,255,255,.06);
--accent:#6C63FF;--green:#34D399;--amber:#fbbf24;
--grad:linear-gradient(135deg,#3B82F6,#6C63FF,#A855F7);
--fh:'Outfit',system-ui,sans-serif;--fb:'Plus Jakarta Sans',system-ui,sans-serif;
--ease:cubic-bezier(.4,0,.2,1);--eo:cubic-bezier(.16,1,.3,1);--mx:920px;
}
html{-webkit-font-smoothing:antialiased}
body{font-family:var(--fb);background:var(--black);color:var(--white);line-height:1.6;min-height:100vh}
a{color:inherit;text-decoration:none}
button,input,textarea,select{font:inherit}
.hidden{display:none!important}

.portal-top{background:rgba(6,6,10,.85);backdrop-filter:blur(20px);border-bottom:1px solid var(--w08);position:sticky;top:0;z-index:20}
.portal-top-in{max-width:var(--mx);margin:0 auto;padding:16px 24px;display:flex;align-items:center;justify-content:space-between;gap:16px}
.portal-brand{font-family:var(--fh);font-weight:800;font-size:1.05rem;letter-spacing:-.02em;display:flex;align-items:center;gap:8px}
.portal-mark{width:28px;height:28px;border-radius:8px;background:var(--grad);display:grid;place-items:center;font-size:.85rem}
.portal-actions{display:flex;align-items:center;gap:10px}
.portal-phone{font-size:.82rem;color:var(--w50)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:11px 18px;border-radius:11px;border:1px solid transparent;font-weight:600;font-size:.88rem;cursor:pointer;transition:all .25s var(--ease)}
.btn-primary{background:var(--grad);color:#fff;box-shadow:0 8px 24px rgba(108,99,255,.25)}
.btn-primary:hover{transform:translateY(-1px);box-shadow:0 12px 28px rgba(108,99,255,.32)}
.btn-ghost{background:var(--w04);border-color:var(--w15);color:var(--w70)}
.btn-ghost:hover{color:var(--white);border-color:var(--w30)}
.btn-sm{padding:8px 14px;font-size:.8rem;border-radius:9px}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none!important}

.portal-main{max-width:var(--mx);margin:0 auto;padding:32px 24px 64px}
.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:28px;flex-wrap:wrap}
.page-head h1{font-family:var(--fh);font-size:clamp(1.6rem,4vw,2rem);font-weight:800;letter-spacing:-.03em}
.page-head p{color:var(--w50);font-size:.92rem;margin-top:6px;max-width:520px}

.card{background:var(--bk2);border:1px solid var(--w08);border-radius:18px;padding:22px;box-shadow:0 16px 40px rgba(0,0,0,.22)}
.card+.card{margin-top:14px}
.empty{text-align:center;padding:48px 24px;color:var(--w50)}
.empty h3{font-family:var(--fh);color:var(--white);font-size:1.1rem;margin-bottom:8px}

.ticket-list{display:flex;flex-direction:column;gap:12px}
.ticket-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 20px;border-radius:14px;border:1px solid var(--w08);background:var(--w04);transition:all .25s var(--ease)}
.ticket-row:hover{border-color:var(--w15);background:rgba(255,255,255,.05);transform:translateY(-1px)}
.ticket-row-main{min-width:0}
.ticket-row h3{font-family:var(--fh);font-size:1rem;font-weight:700;margin-bottom:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ticket-meta{font-size:.78rem;color:var(--w50)}
.status{display:inline-flex;align-items:center;padding:4px 10px;border-radius:999px;font-size:.68rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;border:1px solid transparent}
.status-open{color:#86efac;background:rgba(52,211,153,.1);border-color:rgba(52,211,153,.2)}
.status-in_progress{color:#fde68a;background:rgba(251,191,36,.1);border-color:rgba(251,191,36,.2)}
.status-resolved,.status-closed{color:var(--w50);background:var(--w04);border-color:var(--w08)}

.modal-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.65);backdrop-filter:blur(6px);display:grid;place-items:center;padding:24px;z-index:50}
.modal{width:100%;max-width:560px;background:var(--bk2);border:1px solid var(--w08);border-radius:18px;padding:24px;box-shadow:0 24px 80px rgba(0,0,0,.45)}
.modal h2{font-family:var(--fh);font-size:1.25rem;font-weight:800;margin-bottom:18px}
.field{margin-bottom:16px}
.field label{display:block;font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--w50);margin-bottom:8px}
.field input,.field textarea,.field select{width:100%;padding:12px 14px;border-radius:11px;border:1px solid var(--w15);background:var(--black);color:var(--white);resize:vertical}
.field input:focus,.field textarea:focus,.field select:focus{outline:none;border-color:rgba(108,99,255,.5);box-shadow:0 0 0 3px rgba(108,99,255,.15)}
.field textarea{min-height:120px}
.field-hint{font-size:.75rem;color:var(--w30);margin-top:6px}
.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:8px}

.file-drop{border:1px dashed var(--w15);border-radius:12px;padding:18px;text-align:center;color:var(--w50);font-size:.85rem;background:var(--w04);cursor:pointer;transition:border-color .2s,background .2s}
.file-drop:hover,.file-drop.dragover{border-color:rgba(108,99,255,.4);background:rgba(108,99,255,.06)}
.file-list{margin-top:10px;display:flex;flex-direction:column;gap:6px}
.file-chip{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;border-radius:9px;background:var(--w04);border:1px solid var(--w08);font-size:.78rem;color:var(--w70)}
.file-chip button{background:none;border:none;color:#f87171;cursor:pointer;font-size:.75rem}

.thread{display:flex;flex-direction:column;gap:14px;margin-top:24px}
.msg{max-width:85%;padding:14px 16px;border-radius:14px;border:1px solid var(--w08);background:var(--w04)}
.msg-client{align-self:flex-end;background:rgba(108,99,255,.12);border-color:rgba(108,99,255,.2)}
.msg-staff{align-self:flex-start;background:var(--bk3)}
.msg-meta{font-size:.68rem;color:var(--w50);margin-bottom:6px;display:flex;gap:8px;align-items:center}
.msg-body{font-size:.9rem;white-space:pre-wrap;word-break:break-word}
.msg-files{margin-top:10px;display:flex;flex-wrap:wrap;gap:8px}
.file-link{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:8px;background:var(--w08);border:1px solid var(--w15);font-size:.75rem;color:var(--w70)}
.file-link:hover{color:var(--white);border-color:rgba(108,99,255,.3)}

.reply-box{margin-top:28px;padding-top:24px;border-top:1px solid var(--w08)}
.error-box{margin-top:12px;padding:10px 12px;border-radius:10px;background:rgba(239,68,68,.12);border:1px solid rgba(239,68,68,.25);color:#fca5a5;font-size:.85rem}

.login-page{min-height:100vh;display:grid;place-items:center;padding:24px}
.login-card{width:100%;max-width:420px;padding:32px 28px;border-radius:18px;border:1px solid var(--w08);background:linear-gradient(160deg,var(--bk2),var(--bk3));box-shadow:0 24px 60px rgba(0,0,0,.4)}
.login-card h1{font-family:var(--fh);font-size:1.45rem;font-weight:800;text-align:center;margin-bottom:8px}
.login-card .sub{text-align:center;color:var(--w50);font-size:.9rem;margin-bottom:24px}
.login-card input{letter-spacing:.08em;text-align:center;font-size:1.05rem}

.admin-badge{display:inline-flex;align-items:center;padding:4px 10px;border-radius:999px;font-size:.65rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em;background:rgba(108,99,255,.15);border:1px solid rgba(108,99,255,.25);color:#c4b5fd}
.admin-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:24px}
.admin-stat{padding:18px 16px;border-radius:14px;border:1px solid var(--w08);background:var(--w04);text-align:center}
.admin-stat-num{font-family:var(--fh);font-size:1.6rem;font-weight:800;line-height:1.1}
.admin-stat-label{font-size:.68rem;color:var(--w50);text-transform:uppercase;letter-spacing:.08em;margin-top:6px}
.admin-filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px}
.filter-btn{padding:8px 14px;border-radius:999px;border:1px solid var(--w15);background:var(--w04);color:var(--w50);font-size:.78rem;font-weight:600;cursor:pointer;transition:all .2s}
.filter-btn:hover,.filter-btn.active{color:var(--white);border-color:rgba(108,99,255,.35);background:rgba(108,99,255,.12)}
.ticket-row-admin{align-items:flex-start}
.ticket-client{font-size:.78rem;color:var(--accent);margin-bottom:4px;font-weight:600}
.ticket-count{font-size:.72rem;color:var(--w30);margin-top:4px}
.admin-toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:16px;padding-top:16px;border-top:1px solid var(--w08)}
.admin-toolbar label{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--w50)}
.admin-toolbar select{padding:9px 12px;border-radius:9px;border:1px solid var(--w15);background:var(--black);color:var(--white);font-size:.85rem}

@media(max-width:640px){
.portal-top-in,.portal-main{padding-left:16px;padding-right:16px}
.ticket-row{flex-direction:column;align-items:flex-start}
.msg{max-width:100%}
.admin-stats{grid-template-columns:repeat(2,1fr)}
}